Our Services
We fully understand that we are frequently dealing with sensitive issues while recovering the delinquent accounts. We always take a thoughtful, friendly and courteous approach. Our aim to recover the debt owed to you while at the same time we also ensure better business relationship protecting the interests of our clients.
The principle behind this is that our client’s have outsourced their accounts receivables operations to us in order to increase their internal efficiencies, giving management more scope to focus on servicing their client’s needs.
Therefore, our focus is not being a debt recovery firm, but our objective is to become your collection partner by providing you with a stress free way of collecting your outstanding account receivables allowing the clients focus on core business activities.
Commercial & Consumer Debt Recovery / collection Services offered by us
- One-off Debt Recovery
- Receivable Management Service
We know that many requirements are unique to individual companies and we are very happy to discuss the same
Our process
While many other firms move rapidly towards the courts and legal recourse, we take careful and measured approach that gets results swiftly and in more costeffective manner. We lay special attention to case study, evaluation and assessment, establishing communication with them and then planning a recovery with a case-based strategy. We are not tied down to a particular method of collection.
Rendezvous:
- Initial contact with the client Readiness to outsource Debt Recovery
- Inter-action vis-à-vis concept and offerings Concurrence to work together
- Recognize the probable debt needing attention Evaluation of Debts
- Agreement on commercial terms Acceptance of cases
- Delegation – Power of Attorney
Decision Process:
Scrutiny of debt documentation Contingent assessment Validate approach to reconcile & resolve Persuasion, influence & negotiations Plan of action & strategy Performance Review & Reporting Status Report
Closure:
Settlements Acceptance of receivables Processing N O C Billing & Receipt of fees Closure
IT Infrastructure - MIS
IT Department
Within the framework of its ever increasing needs, CentralSM created a complete IT department. The department’s main objective corresponds to a constant support of CentralSM systems including a continuous research and application development facilitating its activities. By following the most updated data security models it fully guarantees their protection.
Intranet / Internet
CentralSM is based on local LAN (TCP/IP) and Microsoft Windows 2016 Server. It depends upon multiple HUB/SWITCHES Cisco Catalysts and a Vigor Draytek firewall router. Through Internet we manage direct transfer of information to our clients.
Telephony / VoIP
Company’s call center is YEASTAR series PBX server ,Voice Over IP (VoIP) and cloud based PBX service. Using these key features we maintain gull unified solutions for networks of voice and data as well as management of inbound/outbound calls. The system is supported by Link us and 3CX .
Collections Software
(CRM ) Data management is performed through collection application which is internally developed by the IT department using development tools such as SQL Server 2005 and PowerBuilder 9.0. Application management has different levels of access according to user rights (agents, supervisors, managers). According to each level, the user can read and/or access the different services of the system
Pre-legal Services
We strive to find the best possible solutions for your credit issues. If the standard process ofdebt recovery does not prove to be successful, we advise you on alternative potential measures to remedy the situation.
Keeping in mind that no two scenarios are the same, we offer customized solutions based on thorough research. Each case is carefully reviewed to analyze its merits and demerits, following which practical and realistic advice are given, taking into consideration all legal options.
Should you decide to continue with the legalprocedure, CentralSM will engage on your behalf with arecommended and trusted law firm from the region.
While evaluating the process, we considered following points:
- Ours is a pre-legal professional collection services.
- All claims and / or demand for dues are unique.
- We will review and report proceedings and update you at each stage about the progress of theclaims.
- During the process of collection, debtor may pay or otherwise satisfy the debts.
- Clients would notify us immediately on receipt of payments againstclaims.
- When we receive payment, the same would be forwarded to client immediately.
- We adhere to the highest standards of ethics and will comply with all state and Central government laws
- Due to uniqueness of handling each claim, time frames are thoughtfully and purposely committed.
