MIS Infrastructure
Management Information Systems (MIS) infrastructure refers to the foundational technology and systems that support the collection, processing, storage, and dissemination of information within an organization. Here's an overview of the key components and considerations for building an effective MIS infrastructure.
IT Department Objectives
IT Department
Within the framework of its ever increasing needs, CentralSM created a complete IT department. The department’s main objective corresponds to a constant support of CentralSM systems including a continuous research and application development facilitating its activities. By following the most updated data security models it fully guarantees their protection.
Network Infrastructure
Intranet / Internet
CentralSM is based on local LAN (TCP/IP) and Microsoft Windows 2016 Server. It depends upon multiple HUB/SWITCHES Cisco Catalysts and a Vigor Draytek firewall router. Through Internet we manage direct transfer of information to our clients.
Telephony / VoIP
Company’s call center is YEASTAR series PBX server ,Voice Over IP (VoIP) and cloud based PBX service. Using these key features we maintain gull unified solutions for networks of voice and data as well as management of inbound/outbound calls. The system is supported by Link us and 3CX .
Collections Software
(CRM ) Data management is performed through collection application which is internally developed by the IT department using development tools such as SQL Server 2005 and PowerBuilder 9.0. Application management has different levels of access according to user rights (agents, supervisors, managers). According to each level, the user can read and/or access the different services of the system
